Terms and Conditions of Sale
Riding is the fun part. The paperwork we keep short and readable. Here is what you commit to when you book, and what we commit to on our side.
The essentials in four points
The full detail follows below. If you only read one thing, read this.
YOUR BOOKING
It goes through exoride.net and becomes final the moment you submit the form.
YOUR PAYMENT
Due 15 days before a day tour or a day clinic, 45 days before a trip.
YOUR CANCELLATION
Tell us at the latest 7 days before a one day ride, 21 days for two days, 45 days beyond that.
YOUR INSURANCE
Personal liability, assistance and repatriation, flight cancellation cover: mandatory. REGA, strongly recommended.
Booking a service
THE PROGRAMME CAN CHANGE
The programme of every ride and every trip is given as a guide. We do everything we can to stick to it, but the weather, the state of the trails, and the fitness and level of the group can make us change our minds. That is the job, and it is also what makes sure you ride the right place on the right day. Exoride cannot be held responsible for changes to the dates or times of internal transfers.
YOUR BOOKING
It happens only on www.exoride.net. As soon as you submit the form, your booking is final.
You need to create an account: that is where all the information about your ride goes, and that is where you find your Exo'points.
PAYMENT
| Service | Payment in full |
|---|---|
| Trip | 45 days before departure |
| Day tour or day clinic | 15 days before the date |
Without full payment, you will not be allowed to start. And if you do not show up on the day, the full amount remains due.
The simplest way is still to pay online when you book.
CANCELLATION
WHEN WE CANCEL
If we cancel or postpone, it is for safety reasons, never for anything else. Difficult weather, unrideable trails, an outside event. You then receive a credit voucher for the value of your booking, to use on any service available on the site.
WHEN YOU CANCEL
Let us know within the timeframes below and your booking comes back to you as an Exoride credit voucher. After that deadline, no refund is possible.
| Length of the event | Deadline |
|---|---|
| One day ride | 7 days |
| Two day event | 21 days |
| Three days and more | 45 days |
Two special cases. If the ride is full and there is a waiting list, your spot automatically goes to the first person on it. And if you can no longer come, you can transfer your spot to the person of your choice, straight from your member area, including outside the deadline.
INSURANCE
You ride under your own responsibility. Before you go, check with your insurer that your policy really covers the destination, rescue costs and repatriation.
| Cover | Status |
|---|---|
| Personal liability insurance | Mandatory |
| Assistance, repatriation and medical costs | Mandatory |
| Cancellation cover, taken out when you book your flight | Mandatory |
| REGA membership | Recommended |
| Loss or theft of luggage and bike | Recommended |
Not sure about your cover? Write to us before you book, we will tell you what to check.
PHOTOS AND VIDEOS
We take photos and film during the rides, and it is for you first. After the day, every participant receives a link to that day's gallery and downloads the photos they want, free of charge. They are yours, use them as you wish, with no restriction.
On our side, we sometimes keep the best ones to show our rides on the site, in the newsletter and on social media. By booking, you agree to that use. If one of them does not suit you, ask us to take it down from the site and we will remove it. For participants who are minors, the parental authorisation covers this point too. The detail of how we handle this is in our privacy policy.
RESPONSIBILITIES
Mountain biking remains a risk sport and the mountains a dangerous environment. By accepting these conditions when you book, you acknowledge that you are aware of these risks and you waive any claim or legal action against Exoride and its partners for bodily injury, death or material damage.
Prices are in Swiss francs, all taxes included, per person. The rate that applies is the one shown on the booking page, barring an error on our side. Images on the site are not contractual.
The site also shows an estimate in euros, US dollars and Canadian dollars, converted automatically at the day's rate. Those amounts are indicative and may vary: the transaction is made in Swiss francs only.
Equipment rental
RATES AND PAYMENT
Rates are calculated on the number of days. If you return the equipment late, the amount matching the extra time is due.
The amount is due as soon as you take the equipment. Unless agreed otherwise in writing, the full amount is settled at handover.
AT HANDOVER
We guarantee you equipment in perfect working order. Check it when you pick it up: any defect must be reported in a written document signed by Exoride, failing which the equipment is considered to have been delivered in perfect condition.
From that point until you bring it back, you are fully responsible for the equipment, and for any damage or injury it may cause. Loss, theft, destruction, repair or replacement of parts: the costs are charged to you.
Acknowledgement of debt. The booking constitutes an acknowledgement of debt within the meaning of Article 82 of the Swiss Debt Enforcement and Bankruptcy Act (DEBA). In the event of late payment, interest of 6 % per year runs from the due date of the first reminder, plus 7.- in reminder fees.
WITHOUT A GUIDE, THE MECHANICS ARE ON YOU
When no Exoride guide is with you, we are not responsible for any ordinary mechanical problem: puncture, dropped chain, broken chain, battery management on an e-bike or any other breakdown. Head out with the equipment and the skills you need for basic repairs and for running your own ride. No refund can be claimed in these cases.
TRANSPORT AND CANCELLATION
Unless agreed otherwise in writing, the cost of transporting rented equipment is on you.
Exoride reserves the right to require the full rental amount.
RETENTION OF TITLE
Exoride remains the sole owner, without restriction, of all bikes, protective gear and accessories put out for rental.
Gift vouchers and Exo'Pass
Validity: 48 months from the date of purchase, for gift vouchers as well as for the Exo'Pass. Plenty of time.
GIFT VOUCHERS
Vouchers are valid, up to their value, across all Exoride services. One voucher per event, but the remaining balance stays usable on the next ones.
Once the period of use has passed, no refund or compensation is possible. A lost or stolen voucher is not replaced, and it cannot be exchanged for cash.
THE EXO'PASS
The Exo'Pass is issued in one name, personal and non transferable. Only the person named at purchase can use it, with their user profile. It is neither replaced nor refunded.
In the event of misuse, failure to respect these conditions or fraud, the Exo'Pass is cancelled immediately, with no refund, whether in part or in full.
Exo'points loyalty programme
Every ride earns you something. You have nothing to do to join: from your first purchase on the site, you are in.
| Rate | On what |
|---|---|
| 5 % | Shuttles, day tours and courses |
| 2,5 % | Trips |
| 1 point = 1 franc | off, deducted automatically from your booking |
HOW YOU USE THEM
Points are credited once your payment is confirmed and are visible in your customer area. You use them whenever you like, by entering your personal code in the booking form: the available balance is deducted automatically from the total.
Balance too low? You top it up with another means of payment. Balance higher than the amount? The remainder stays available for your next rides.
VALIDITY AND CHANGES
Your Exo'points are valid for 48 months from the date you earn them. After that, unused points expire automatically.
On a group booking, all the points go to the account that pays, with no split between the participants.
Exoride reserves the right to modify or end the programme at any time. You would be informed through the site or by email.
A QUESTION BEFORE YOU BOOK?
Write to us rather than sit with a doubt. We answer in the evening, between two days out on the trails.
Contact us
